Terms & Conditions | Nuwe Lingen

• Exclusive Holiday House - 3 Bedrooms - 6 pax (+2)

Rates and Accommodation Details

Rates are per the house, per night, for up to 6 adults sharing and include luxurious accommodations with modern amenities: air conditioning, high-speed WiFi, DSTV, smart TVs, complimentary in-room tea, coffee, biscuits/rusks, and bottled water.
The double sleeper couch can accommodate up to 2 additional guests at R500 per person, per night.
A one-time R350 cleaning fee applies to all bookings. For stays longer than 7 nights, additional cleaning services can be arranged at a discounted rate.
Long stay discounts are available for weekly and monthly bookings; for example, a 10% discount applies to stays of 7 nights or more.
Rates are subject to change but will be confirmed at the time of booking. Additional services and specials are available throughout the year; please inquire.
Terms and conditions for peak periods and special events may vary.

Deposits and Payment Terms

A 50% deposit is required at the time of booking to secure the reservation.
The remaining 50% must be paid 30 days before arrival.
For bookings made within 30 days of arrival, full payment is required at the time of booking.
No credit terms are available; all bookings must be fully prepaid before arrival.
Bookings are confirmed upon receipt of the deposit. If you do not receive confirmation, please contact us.
We accept most credit cards, electronic fund transfers, and cash payments by prior arrangement.

Cancellation Policy

Cancellations 14 days or less before arrival: Forfeits 75% of the total booking amount.
Cancellations 21 to 14 days before arrival: Forfeits 50% of the total booking amount.
Cancellations 30 to 21 days before arrival: Forfeits 25% of the total booking amount.
Cancellations more than 30 days before arrival: Full refund minus a 10% admin fee.
No-Show Policy: No refunds for no-shows or shortened stays; full cost applies.
All cancellations must be made in writing.
Refunds are at management's discretion and subject to the above terms.

Minimum Stay Requirements

Generally, a minimum stay of two nights is required for weekend reservations. One-night bookings may be reconsidered based on availability.
A minimum stay of 7 nights is required during the peak period from 15 December to 3 January.

Check-in and Check-out Times

Check-in: Between 14:00 and 18:00 (please confirm your mobile number to where a lockbox code may be sent on the day of arrival).
Check-out: By 10:00.
Earlier check-in and later check-out can be arranged depending on availability.

Child Policy

Children over the age of 12 are welcome. Younger children may be accommodated upon request, depending on availability and suitability

Refundable Breakage Deposit

No enforced breakage deposit, but guests are liable for any damages incurred. A credit card hold may be placed as a security measure during the stay

Pet Policy

Pets are considered on a case-by-case basis. Well-behaved pets may be accommodated upon request; please inquire when booking.

Servicing / Housekeeping Policy

A one-time R350 cleaning fee applies to all bookings. Additional fees may apply for extended stays if extra cleaning is requested.
For stays longer than 4 nights, units are serviced weekly, excluding public holidays, or more frequently upon request at an additional cost.
Fresh towels can be provided upon request.
Linen is changed every 4 days for longer stays unless otherwise requested.
Complimentary toiletries and amenities are provided in the units. To minimize waste, these are refilled during your stay rather than replaced.

Breakfast Policy

Breakfast boxes for self-service can be pre-booked, including options such as fresh pastries, fruit, yogurt, and juice.
An option to order a pre-stocked pantry and fridge with essentials like milk, bread, and eggs are available; please inquire for more details.

We’re here to make your stay as comfortable as possible. If you have any special requests or requirements, please let us know ahead of your arrival